Package Holiday Claims

Have you been let down by your holiday provider? You may be entitled to compensation and we’re here to help.

Our Tailored & Personal Service

If you’ve been unfortunate enough to have an accident or fall ill whilst on holiday through no fault of your own, you may be able to make a claim for compensation.

The nature of your holiday compensation claim will affect your total settlement amount, and how we handle it. For example, if it’s a package holiday, you may be covered by the Package Travel Regulations, Regulation 2.

Alternatively, if you booked everything separately, you may have to make a claim against your hotel or other service provider. The holiday compensation laws will vary internationally, so we can help you to progress with your holiday compensation claim.

Likewise, if you’ve been on a cruise ship holiday , you’ll have additional protection in the form of The Athens Convention.

Advice & Support With Your Claim

Based in Seaham, we have a team of specialist solicitors who are used to dealing with holiday related claims.

We have supported claims in the following areas:

This is for when you have had an issue, such as an accident or illness when booking through a tour operator.

If you had an accident on holiday that was caused by poor maintenance, you may be able to put a claim in against the tour operator or service provider.

In some cases, you may be able to raise a claim against a tour operator or caterer for illness caused by poorly prepared foods or unsafe environments.

In certain circumstances you can raise a claim against a cruise operator for accident or illness, with additional protection from the Athens Convention.

When you call us, the first thing we’ll ask you for is evidence. We appreciate that this can be overwhelming and we don’t expect you to have everything. We can help you to gather evidence to support your claim, such as:

  • Statements from other guests, such as those involved in accidents or suffering from food poisoning
  • Food diaries if you’ve suffered from poisoning
  • Travel documents and reports of any complaints
  • Photographs of poor hygiene or maintenance examples
  • Proof of financial losses, such as time off work or wasted holiday activities.

After we’ve gathered your evidence, your case will be passed on to our expert holiday claims solicitors. If the tour operator admits liability, you will receive your settlement quickly. If they dispute it, we may have to take your claim further.

If you need assistance and would like to speak to our team, please feel free to get in touch.

Why Our Clients Use Us

We have been able to support our clients with a variety of holiday related claims, providing advice and support throughout the whole journey on a no win, no fee basis.

You can also factor in the points below.


We have over 14 years experience working in the industry.


You can expect a personal service, with a direct line to the person you're dealing with.


We are recognised and trusted by both our clients and partners.


We like to give back and are well known within the community.

What Our Clients Say

We pride ourselves on providing the best possible service for all of our clients. Check out what some of them had to say about working with us below.

Walter Barlett
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Hi I would like to thank Claire Assadi for all her help and support through a very difficult time, but in the end this remarkable lady came through and believed in me .without her help I probably would have let it go. Naughtons you have a treasure. Many thanks again.
Kellie Smith
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I would like to thank Claire for all her hard work and dedication. It wouldn’t have been possible without your help and knowledge. It’s been a pleasure and thank you once again.
Hollie Goodman
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Excellent, friendly team keep you up to date with any new information, which keeps you reassured there's someone on your side, thank you for all your hard work.
Imogen Mary Thomas
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I was recommended by a friend to use Naughtons Solicitors after being involved in a car accident. I found Naughtons extremely professional and accommodating, they were a pleasure to deal with. They respected my privacy and made the whole process stress-free. I would recommend Naughtons Solicitors with confidence to everyone.
Makita H
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Claire and her team have been amazing throughout the whole process whilst making it completely stress free for myself. Every challenge that the defendants threw at her she overcame with her professionalism, knowledge and persistence which resulted in a successful win. Thank you again for all of your efforts. I couldn’t recommend you and your team enough.
Esther B
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Naughtons solicitors done a great job on my compensation claim, the correspondence with me was great. everything that was happening along the way they emailed me or if I had any questions I needed answering they were there. I would highly recommend this company if you need help with anything.
Ashley M
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Seriously cannot fault anything with Naughtons. They were very helpful and supportive throughout helping my mum with her claim. Thank you.

Speak To Our Team

If you have had an issue with your package holiday, or an accident whilst on holiday, make the first step take and advantage of our free consultation by calling us today on 0191 500 60 50 or complete the form below and one of our experts will get back to you as soon as possible.